Privacy Policy for EventFlow

Your privacy matters to us. This policy explains how we handle your personal information.

Introduction

This Privacy Policy explains how EventFlow ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our event management website and related services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by the terms outlined in this Privacy Policy.

We are committed to protecting your privacy and maintaining the highest standards of data protection. Our practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR), Data Protection Act 2018, and other relevant regulations governing personal information.

Information We Collect

Personal Information

Data you provide directly including name, email address, phone number, billing details, company or organisation name, job title, and event registration information.

Automatically Collected Data

Technical information such as IP address, browser type, device information, cookies, and usage patterns to enhance website performance and user experience.

Optional Information

Demographic information, preferences, and survey responses you choose to provide related to event participation and feedback.

How We Use Your Information

Event Management

To manage your event registration, participation, and provide timely communication about event details, schedule changes, and important updates.

Payment Processing

To securely process payments, handle billing transactions, and maintain accurate financial records related to event services and bookings.

Customer Experience

To personalise your experience, provide responsive customer support, and ensure smooth interactions with our platform and services.

Service Improvement

To analyse usage patterns, improve our events and website functionality, and develop better features based on user feedback and behaviour.

Legal Compliance

To comply with legal obligations, enforce our terms, protect our rights and those of our users, and maintain platform security.

Sharing Your Information

When We Share

Trusted Service Providers

Payment processors, event venues, email platforms, and other essential service providers who help deliver events.

Legal Requirements

When required by law or necessary to protect rights, we may disclose information to legal authorities or regulatory bodies.

Event Networking

With your explicit consent, limited information may be shared with event partners or attendees for networking purposes.

Our Promise

We never sell your personal information to third parties. Your data is shared only when necessary to deliver services or comply with legal obligations.

Cookies and Tracking Technologies

1

What We Use

We employ cookies and similar technologies to enhance website functionality, analyse traffic patterns, personalise content, and remember your preferences for a seamless experience.

2

Your Control

You can manage or disable cookies through your browser settings at any time. Please note that restricting cookies may affect certain features and overall website usability.

3

Cookie Policy

For detailed information about the specific cookies we use and their purposes, please refer to our comprehensive cookie policy available on our website.

Data Retention

Retention Principles

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. We do not keep your information longer than required.

Specific retention periods vary depending on the nature of the data, the purpose for which it was collected, and applicable legal requirements. For example, financial records may be retained longer than marketing preferences to meet tax and accounting obligations.

Regular Review

We regularly review stored data to ensure compliance with retention policies.

Secure Deletion

When data is no longer needed, it is securely deleted or anonymised.

Your Rights

You have significant control over your personal data. We are committed to facilitating the exercise of your rights under data protection law.

Access

Request access to the personal data we hold about you and receive a copy of this information.

Correction

Request correction of inaccurate or incomplete personal data we maintain about you.

Deletion

Request deletion of your personal data where there is no compelling reason for continued processing.

Object & Restrict

Object to or restrict certain processing activities of your personal data.

Portability

Request transfer of your data to another service provider in a structured, commonly used format.

Withdraw Consent

Withdraw consent at any time where our processing is based on your consent.

@2025 MS Queen Event Management

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